Salesforce is the leader in the world CRM market with an enviable list of clients including some of the largest brands and Fortune 500 organizations. Being in the cloud and SaaS (Software as a Service) model – Salesforce.com is also used by several small and mid-size organizations worldwide. If you are reading this – you are definitely considering or evaluating Salesforce for your organizations.
If you are an eligible Nonprofit organization you can get 10 free Nonprofit licenses of Salesforce.com through Power of Use program of Salesforce Foundation. In this post we are explaining about the eligibility and process of getting the free licenses.
Want to know what are the Top Features of Salesforce NonProfit Success Pack (NPSP)? In this post we will be listing the top seven features of NPSP
Lightning Scheduler : In this article we are giving an overview of Salesforce.com Lightning Scheduler. We will be discussing its features, its pros and cons and its differences with Field Service Lightning.
Zoho Desk users use Tickets, Customers, Knowledge Base (KB) and Tasks to serve the their basic requirement. In addition to the common features that are used frequently – here are five most underused features of Zoho Desk.
Zoho Desk can be used more effectively by using the following features.
Here are some of the tips to get best out of Dreamforce. Dreamforce is one of the most attended events in IT industry. Dreamforce offers the right mixture of learning as well as fun.
In this post we will be presenting some of the tips that will help you – best utilize the four amazing days of Dreamforce. [Read more…]
Dreamforce is 8 days away! Wow! Just 8 more days and fun begins. If you are a first time Dreamforce visitor you will be (or may already be) overwhelmed by the shear volume of information, sessions, people, activities and more. Even in my first Dreamforce – which was one fourth of what it is this year – I was lost. Based on my experience in previous years of Dreamforce, I have compiled a list of 7 must do, must see items in this years Dreamforce – 2017. [Read more…]
Salesforce.com Projects can fail! Yes, irrespective of whether, they are small simple projects or large complex Salesforce CRM projects – they can fail if precautionary measures are not taken before and during implementation. Invariably we blame system (i.e. Salesforce.com) and not how it was implemented. It is surprising, that despite Salesforce.com being such a flexible and exhaustive tool – we hear stories of Salesforce projects not being successful.
At Dhruvsoft we had privilage of working with several clients, where we not only helped them nail the reasons for failure of their Salesforce.com projects; we also helped them turn around. Based on our experience with such projects, in this post we have identified Top 5 reasons for failure of Salesforce.com Projects. [Read more…]
Salesforce.com has unveiled its offering in Artificial Intelligence (AI) space – Salesforce Einstein. With Salesforce.com Einstein – Salesforce adds remarkable AI features to its flagship products – Sales Cloud, Service Cloud and Marketing Cloud. The best part is Salesforce Einstein can be used by anyone in the organization as platform is customizable using both code or clicks.
In a world of interconnected things  – PCs, Mobiles, cars, refrigerators, aircraft engines – Salesforce.com offered Internet of Things (IoT) Cloud in last year’s Dreamforce. With IoT resulting in vast amount of data – Artificial Intelligence (AI) is the natural extension of Salesforce platform. [Read more…]
If your company is planning to use Zoho CRM for Call Center you can consider the Computer Telephony Integration (CTI) with Zoho CRM. In this post we are discussing a case of Zoho CRM CTI integration with Elastix Server and Synway Gateway.
CTI is desktop based functionality that helps the users to interact with customers more efficiently by integrating telephony with software. Zoho phonebridge in Zoho CRM is used to integrate telephones with computer. [Read more…]
