Dhruvsoft continued evolving as a leading provider of ERP/CRM cloud-based digital transformation, integration services, custom development, and industry-specific cloud solutions.

In 2025, we deepened our footprint across finance, healthcare, pharma, manufacturing, and industrial engineering while strengthening our global delivery and client engagement capabilities.This year was defined by expansion, innovation, and industry credibility — built together with our clients, partners, and teams.

Zendesk recently announced that Zendesk Sell will retire on August 31, 2027. While customers will still have access until then, the clock is ticking for businesses that depend on Sell to manage leads, track pipelines, and close deals.

At Dhruvsoft, we believe that technology is not just about solving business challenges — it is also about shaping a better, more sustainable future for all. As we grow and innovate, we recognize our responsibility to minimize our environmental footprint and contribute to global climate action.

At Dhruvsoft, we believe innovation and responsibility are inseparable. We build cutting-edge Salesforce solutions—solutions that elevate businesses, optimize operations, and empower users. But more than that, we believe that every line of code, every client delivery, and every internal process should contribute toward a healthier planet. Our Sustainability Annual Report 2025 reflects this belief in action.

Hyderabad, India, Dhruvsoft Services Private Limited made a remarkable impact at Indomach – B2B Industrial Machinery & Engineering Expo 2025, held from May 23 to 25, 2025, at the HITEX Exhibition Centre, Hyderabad.

As a leading provider of ERP, CRM, and Digital Transformation solutions, Dhruvsoft participated as an exhibitor at Hall No. 3, Stall No. A-13, where the team engaged with industrial leaders, manufacturers, and engineering professionals from across the country.

Introduction:

In the fast-paced world of customer service and relationship management, businesses are constantly seeking innovative solutions to streamline their operations and provide exceptional service to their customers. Salesforce, a leader in customer relationship management (CRM) solutions, has been at the forefront of this industry for years, and they continue to push the boundaries with their groundbreaking introduction of Einstein Copilot in their Service Cloud platform.

In this blog post, we will explore the significance of Einstein Copilot in Service Cloud and how it is set to revolutionize customer service and CRM applications. We will dive into the core features of Salesforce Service Cloud, understand what Einstein Copilot is, explore its new features, and discuss its use cases and benefits. Moreover, we’ll shed light on the importance of data security and trust in the context of Einstein Copilot.

Salesforce Genie is the recently announced Customer Data Platform (CDP) from Salesforce – the industry pioneer in CRM. It is considered to be Salesforce’s most incredible invention within the CRM industry by industry analysts. Salesforce Genie – also known to be the hyper-scale real-time data platform, powers the whole Salesforce customer 360 platform.