QA testing Services for Salesforce

Salesforce has become one of the most popular platform choices for businesses worldwide, and the need for rich and continuous Salesforce testing has even become more important. In this article, we will discuss QA testing services for Salesforce, its types, various levels of testing, and the best implementation practices for Salesforce QA testing.

Without any doubt, Salesforce is the most trusted and recognized customer relationship management (CRM) tool. The system is very flexible and tends to offer support to every size of organization. While you have great flexibility to customize the application as per your requirements. Also regular maintenance, constant feature upgrades are required for your business to remain competitive. More customization requires continuous testing and quality assurance.

This article will cover everything your team wants to achieve successful testing within Salesforce. It mainly discusses the topics that range from different kinds of Salesforce testing your team must be executing to their best practices.

Why Salesforce QA testing?

Salesforce QA testing will allow the organizations to use modern testing methodologies and tools to test the Salesforce applications. It aims to provide 100% test coverage within each testing cycle. We recommend having a dedicated QA team for any implementation. Having a dedicated Salesforce QA team who regularly measures the system’s integrity can contribute immensely to your business’s growth and allow you to implement the new customizations when they are available. 

A Salesforce QA consultant is a must that ensures all the features and capabilities of the platform function are well-tested. Salesforce testing must be carried out routinely for your business because –

• It confirms that both code and configuration are functional
• It verifies that the system can support all your business processes
• It confirms that the system’s initial build meets the approved requirements
• It allows the QA teams to identify the issues early that can be fixed easily
• It conducts the checks on the working conditions and behavior of the application

Two types of Salesforce testing –

1. Manual Testing – The Manual software testing process deals with testing the Salesforce.com App by traditional methods. QA team can use manual testing to execute functional testing, happy or golden path testing, integration testing, regression testing, and system testing. 
2. Automated Testing – Automated testing has a computer program to test a Salesforce.com (SFDC) or Force.com app. Some of the Automated testing tools like Selenium, Assure Click, and QTP, are used.

Different levels of testing in Salesforce

Regardless of being a development or implementation project, you must make sure that your QA checklist features all levels of Salesforce testing including the crucial compatibility and user experience tests of applications. By doing so, your team will be able to develop and perform all needed test scripts designed to validate the soundness of the system. 

Here are various types of Salesforce testing defined:

1. UAT Testing – This level of Salesforce testing encourages the engaged system users to test Salesforce to confirm that the application can support the business processes. This UAT testing follows a test script that is based on business practices in which testers verify whether or not Salesforce performs as it is expected. 

2. Production Testing – It is a repetitive testing system within the production environment performed by QA teams. Product testing in Salesforce allows you to determine whether or not the configuration and programming have been appropriately transferred from the sandbox to the production environment. 

3. Regression Testing – Performing tests that are used to verify whether or not code and configuration release affected any existing user processes or Salesforce functionality. As this is a Salesforce test that is visible on every QA checklist, testers keep a running list of expected behavior and create test cases that are applicable across development cycles. 

4. Load Testing – This SFDC testing reviews the system’s performance under a specific load. Testers would examine how well Salesforce behaves with numerous users accessing the system simultaneously. 

5. Security Testing – It is an essential test for your QA checklist. Under this test, testers uncover threats, vulnerabilities, and risks within the Salesforce application. This Salesforce test identifies the potential weaknesses and loopholes within the application to form solutions that prevent cyberattacks and unauthorized invasions. 

6. Functional Testing – This kind of testing shows whether each application feature works according to the software requirements. The testing is carried out by providing sample inputs, capturing result outputs, and verifying that actual outputs are similar to the expected outputs.

7. Integration Testing – Integration Testing is one of the software testing types in which different units, modules, or components of a software application are tested as a combined entity. These modules can be coded by different programmers. The main purpose of integration testing is to test the interfaces between the modules and find any defects that could emerge when these components are integrated and need interaction with each other. 

Salesforce QA testing process

The testing process of Salesforce is the same as any normal web-based application. The tester should have a clear overview of the customizable features that are developed during the testing process. It will help testers to stay focused on that customized code instead of the built-in Salesforce features. 

The developer and tester must use the Sandbox environment (Test Environment) for their purposes. It is believed that the QA tester possesses the basic knowledge and understanding of the terms used in Salesforce. 

Which Sandbox to use for Salesforce QA testing?

Following Sandboxes are recommended for Salesforce QA testing

• Partial copy Sandbox for Feature testing, UAT, Regression testing
• Full copy sandbox for UAT, Load Testing, Security Testing, Functional testing

7 Best practices of Salesforce QA testing

1. Testers should be running tests as real user profiles
2. The prepared Test Data should validate the report’s functionality
3. The testing method should consist of the following tests – Functional testing, UI testing, regression testing, and system integration testing
4. The dynamic nature of visual force pages or Lightning pages or Lightning Components must be given special importance as all the elements of a webpage could not be loaded simultaneously
5. Automation testing must be performed by using the tools like Selenium and HP Unified Functional Testing 
6. Salesforce tester must consider which to add like the positive and negative flows
7. User roles should be used to test the data visibility

Conclusion

Salesforce, if developed and tested correctly, can deliver immense value and increase the return on investment (ROI) for your business. A good SFDC QA testing and a deep understanding of the Salesforce application can prevent deployment delays, increase efficiency, and give instant returns. 

If you want to explore the services of Salesforce QA Testing from Dhruvsoft, then do contact our team of Salesforce Consultants to book a free evaluation call. We will try our level best to make you adopt effective testing practices.