Salesforce.com has announced the New / Improved Radian 6 today. Riding high on the Social CRM wave Salesforce.com, which acquired Radian6 in 2011, has announced major improvements in the product.

Radian6 is a social media monitoring platform that monitors what your customers and prospects are saying about your company on Social Media. The new capabilities announced by Rob Begg, VP of Marketing for Salesforce Radian6 yesterday help companies effectively make sense of what people are talking. [Read more…]