If your support need is long term you must look for Salesforce.com AMC or Ongoing Maintenance Support. For all your Salesforce.com support requirements a dedicated resource with a backup resource will be identified. Our resources will support you for a specified number of hours per month with more hours billed at an hourly rate. You have the option to pay monthly or annually.
Salesforce.com Ongoing Maintenance Support ensures that your Salesforce Implementation is never without any support and administrators are available with just a Support Request. We define the support process at the start of the assignment according to client needs. The support is provided offshore from our offices in India. We can set the service levels based on your specific needs. The rates for our Salesforce.com Annual Maintenance Contract (AMC) are as follows:
| Salesforce.com rates for Annual Maintenance Support Contract (AMC) |
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| Support Type | Hours / Month | Pay Monthly | Pay Annually |
| Salesforce.com Administrator Support |
40 Hrs Additional Hr @ |
USD 800 (USD 20/h) |
USD 8000 (USD 20/h) |
| Salesforce.com Developer Support |
40 Hrs Additional Hr @ |
USD 880 (USD 22/h) |
USD 8800 (USD 22/h) |
| Salesforce.com Consultant Support |
16 Hrs Additional Hr @ |
USD 640 (USD 40/h) |
USD 6400 (USD 40/h) |
Although the resources are identified and named – you still share the resources and they also work on other assignments. If you are looking for a resource that just works for your projects – then you can hire a dedicated Salesforce.com resource. If your need is not for a full-time resource – then Salesforce.com AMC or Ongoing Maintenance Support will be ideal for your needs.
Contact us for a free telephonic consultation to evaluate if Salesforce Annual Maintenance Contract (AMC) or Ongoing Monthly Maintenance Support is the right choice for your business or to understand your support requirements and needs and give you a custom proposal.
