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Service Cloud Quickstart Implementation

The Quickstart Service Cloud Implementation Service 3 weeks package provides clients with a quick and effective way to start with Service Cloud implementation. The 3 week Service Cloud Quickstart package ensures that you start with all the key features of Service Cloud.

This is a three week remote service package where Business Process Review Session and other client interactions are conducted online using online meetings. Subsequent to the Business Process Review session, our Service Cloud consultants will map your requirements to Salesforce.com Service Cloud and ensure that software is configured to meet the requirements of the project.

Service Cloud Quickstart

The Salesforce.com Service Cloud enables organizations  to support customers across the multiple channels including Email, Phone, Website etc. Our Service Cloud quickstart package is designed to get you up and running quickly on a short budget.

We will assist you in getting a quickstart with following functionality

  • Contact and Account Management Configuration
  • Case Management Configuration (including web to case and email to case)
  • Assets, Contracts Management Configuration
  • Solutions & Knowledge Configuration
  • Service Cloud Console
  • Case Routing & Assignment Rules
  • We work with your administrators to give Knowledge Transfer and ensure that they are trained and ready to take over from us. We will give the Requirements and Design documentation to help them manage the instance. We will also create a road map to help you meet future business needs and achieve high end-user adoption and more efficient use of your Service Cloud investment.Case Escalation Rules
  • Custom Object Development (for functionality not available in SFDC)
  • Report and Dashboard Development (10 Custom Reports and 2 Dashboards, 20 Components each)
  • HTML Email Communication Templates (1 Letterhead and 10 Email Templates)
  • Data Migration of Accounts and Contacts (1 Single source Excel File each for Accounts / Contacts)
  • 2 hour Training Session via Live Meeting with your users
  • 2 hour Handover with your System Administrator via Live Meeting

Quick Start Service Cloud Implementation Service 3 week Plan

Pre Project
  • One-hour project kick-off call to plan & coordinate
Day 1
  • Service Cloud Requirements Gathering
  • Service Cloud related Business Process Review
  • Service Cloud Requirements Analysis
Day 2
  • Design Quick Start
  • Setup Environments for Development & Testing
Day 3
  • Organization setting, Users, Profiles, Roles
  • Customize standard objects
    • Accounts
    • Contacts
    • Cases
    • Assets
    • Contracts
Day 4
  • Customize standard objects
    • Knowledge
    • Solutions
  • Customize Processes
    • Web to Case
    • Email to Case
    • Case Assignment Rules
    • Case Escalation Rules
Day 5
  • Customize Processes
    • Service Console
Day 6
  • Customize custom objects
  • Email templates
Day 7
  • Data Upload
Day 8
  • Data Upload & Verification
Day 9
  • Review with client project Manager
Day 10
  • Reports
  • Dashboards
Day 11
  • Reports
  • Dashboards
Day 12
  • Rapid Changes (minor adjustments)
Day 13
  • Rapid Changes (minor adjustments)
Day 14
  • 2-4 hours system administrator transition
  • 2-4 hours user training
Day 15
  • Go live and 1 day helpdesk support to end users

Deliverables

  • Business Process review
  • Configured Service Cloud Application
  • Data Upload
  • Knowledge-transfer document
  • User Training
  • Administration KT Session

Additional services

  • Additional data can be imported (Charged separately).
  • Additional training can be provided as required (Charged separately). 

Service Cloud Quickstart Pricing

The fee for the 3 week Service Cloud QuickStart is US$ 6000

Contact us today to schedule a free one hour consultation to evaluate if Service Cloud Quick start Deployment is recommended for your business. If you have a custom requirement write to us for a custom quote.